NHS-App Help

As an alternative to using SystmOnline you can sign up to use the NHS App if you have a smartphone or tablet.

Click on the image opposite to go to the NHS App website. To use the NHS App you will be asked to provide some personal information to verify your identity and confirm that you are who you say you are!

Go to Apple App Store or to Google Play to download the App. The App provides all the facilities that the SystmOnline site provides, book and cancel appointments,order your repeat medication and view your medical record online. 

Last update 30th October 2023

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won't  change for you.

This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from 01 November 2023. For most people, access will be automatic, and you won't need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure.  You'll  need to make sure you protect your login details. Do not  share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.

If you are not registered for online services but would like to register please ask a member of our reception team to help you or complete the registration form below. (Once registered you can link your online account to the NHS App) For verification purposes we will ask you to provide two forms of identification: one of these must contain a photograph. Please bring the identification documents along with you. You will also have to provide a valid personal email address.

For patients under the age of 11 years, we can usually grant parental access.

Our reception staff will generate a letter for you, containing a unique username and password. We will ask you to change this password to one of your choice during your first access to SystmOnline. Log in details within your registration letter are for your personal use and you must keep them confidential.

If you need access to SystmOnline on behalf of a relative (e.g. spouse, child or elderly relative) this is Proxy Access. In addition to ID and proof of address you will have to provide a signed consent from your relative, stating that he/she is happy for you to register them for SystmOnline, and for the practice to provide you with their log in details.