Heidi Health clinical support tool 

At Borough road and Nunthorpe Medical group, we are dedicated to providing the highest standard of care to our patients. To improve the quality and efficiency of our consultations, we may ask to use Heidi Health AI Scribe during your appointment.

This section explains what Heidi Health AI Scribe is and how your consent is managed.

What is Heidi Health AI Scribe?
Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians by documenting medical notes during consultations. By using artificial intelligence, it allows your clinician to focus fully on your concerns and deliver personalised care, rather than spending time on manual note-taking. All notes are reviewed and approved by the clinician before being added to your medical record.

Improved Interaction: Enables clinicians to concentrate entirely on you during your appointment, improving the overall experience.

Accurate Documentation: Ensures that clear, precise, and detailed medical notes are created for your record.

Time Efficiency: Reduces the time spent on administrative tasks, allowing more time for direct patient care.

Patient Consent : Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information shared during your consultation and operates in full compliance with data protection regulations. We will ask for your consent to use the AI tool during your consultation . You have the right to decline its use at any time.

Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring your information is handled securely and confidentially.

Data Protection Officer: The Data Protection Impact Assessment has been reviewed and approved by the Data Protection Officer, on behalf of your GP Practice.

Your Control: If you prefer not to have Heidi Health AI Scribe involved in your consultation, simply let your clinician know. Rest assured, this will not affect the quality of care you receive.

Patient information - Heidi Health

Most of our patients over 16 will soon be able to see new information added to their GP health record. This includes notes from your GP appointments, test results, medications, and letters from hospitals added to your gp record from 01 November 2023.

You can view this information via the NHS App, or another GP online app you may have chosen to use. If you don't want to see your GP record, please let a member of our team know. You can visit www.nhs.uk/gp-record for more information or visit the online services section of our website for more information.

Do you need urgent Mental Health Support? Call NHS 111 (Dial 111 and select option 2) at any time.

The 111 service is open 24 hours a day, seven days a week.

To understand more about what mental health support is available to you click the link below for further information.  

https://www.tewv.nhs.uk/services/mental-health-support/

With the continued pressure that exists within the NHS, you will understand that Practice staff are exceptionally challenged to meet our patients’ demands.

All our staff want to provide the best possible care. With the unrelenting pressure, we sometimes cannot meet your specific wishes immediately.

As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.

These behaviours must stop.

Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behaviour towards our staff will not be tolerated.
We will follow our Zero Tolerance Policy and act when patients behave inappropriately.

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