26th Oct 2022

Wearing a mask when attending the surgery

As we move into the winter months please can we remind patients that if you are presenting with a respiratory problem you will be asked to wear a mask. The clinician you see may offer you a mask, and may themselves be wearing a mask. While this is not currently mandatory we would ask that you consider this where it is possible, to protect both yourself, our staff and fellow patients.

26th Oct 2022

Urgent Mental Health Support

Do you need urgent Mental Health Support? Call Freephone 0800 051 6171 at any time.

This freephone crisis line is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and you will be offered a series of options to divert you to the most relevant local crisis service.

Alternatively visit the Mind Charity's website Crisis page by clicking here.

face mask
13th Apr 2022

Latest Government COVID protection advice

While most restrictions have been lifted, COVID-19 has not gone away so it's important we remain cautious. By practising key behaviours we can continue to protect ourselves and others and help stop the virus spreading. 

Click here for details of the return to "Plan A"

Zero Tolerance for aggressive or abusive behaviour at our surgery
13th Apr 2022

Zero Tolerance

With the continued pressure that exists within the NHS, you will understand that Practice staff are exceptionally challenged to meet our patients’ demands.

All our staff want to provide the best possible care. With the unrelenting pressure, we sometimes cannot meet your specific wishes immediately.

As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.

These behaviours must stop.

Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behaviour towards our staff will not be tolerated.
We will follow our Zero Tolerance Policy and act when patients behave inappropriately.

Click for a larger version of the poster