Prospective access to your online GP health record information
Most of our patients over 16 will soon be able to see new information added to their GP health record. This includes notes from your GP appointments, test results, medications, and letters from hospitals added to your gp record from 01 November 2023.
You can view this information via the NHS App, or another GP online app you may have chosen to use. If you don't want to see your GP record, please let a member of our team know. You can visit www.nhs.uk/gp-record for more information or visit the online services section of our website for more information.
CHRISTMAS AND NEW YEAR OPENING HOURS
IMPORTANT PATIENT NOTICE
The surgery is closed on the following dates over the festive period
Monday 25th December 2023 - Christmas Day
Tuesday 26th December 2023 - Boxing Day
Monday 1st January 2024 - New Years Day
We are expecting Wednesday 27th December, Thursday 28th December , Friday 29th December and Tuesday 2nd January 2024 to be extremely busy days. If you need to contact the surgery for routine enquiries or less urgent problems please consider waiting until Wednesday 3rd January 2024. Remember your local pharmacies can provide help and advice for minor illness.
Urgent Mental Health Support
Do you need urgent Mental Health Support? Call Freephone 0800 051 6171 at any time.
This freephone crisis line is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and you will be offered a series of options to divert you to the most relevant local crisis service.
Wearing a mask when attending the surgery
As we move into the winter months please can we remind patients that if you are presenting with a respiratory problem you will be asked to wear a mask. The clinician you see may offer you a mask, and may themselves be wearing a mask. While this is not currently mandatory we would ask that you consider this where it is possible, to protect both yourself, our staff and fellow patients.
With the continued pressure that exists within the NHS, you will understand that Practice staff are exceptionally challenged to meet our patients’ demands.
All our staff want to provide the best possible care. With the unrelenting pressure, we sometimes cannot meet your specific wishes immediately.
As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.
These behaviours must stop.
Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behaviour towards our staff will not be tolerated.
We will follow our Zero Tolerance Policy and act when patients behave inappropriately.
Latest Government COVID protection advice
While most restrictions have been lifted, COVID-19 has not gone away so it's important we remain cautious. By practising key behaviours we can continue to protect ourselves and others and help stop the virus spreading.