Appointments

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In recent months the open availability of eConsult has significantly increased the demand on our services. In order to maintain safe working practices we are reducing the availability of eConsult.

eConsult will now be available from 8am-1pm Monday - Friday only (excluding bank holidays).

Please use the telephone only if you are unable to use eConsult. The telephone lines are very busy because exceptional demand, and because of current telephone screening and consultation. The Practice is improving the number of telephone lines and the availability of staff to respond to calls.

Booking an Appointment

eConsult is now the main way to ask for non-urgent medical advice. Click on the bright blue box above and follow the instructions. You do not need to register for an account to access eConsult.

We hope that this will reduce the number of incoming telephone calls helping us to keep the lines clear for more urgent problems, the elderley and vulnerable.

Please contact the surgery by telephone if you think you have a more urgent problem or if you are unable to use eConsult. All requests for medical advice (via eConsult, telephone or in-person) will be reviewed by a doctor. They will use the information you give us to choose the most suitable doctor, nurse or health professional to help you and the appropriate urgency of your appointment.

Urgent appointments

To request an urgent appointment :

  • call the surgery on 01642 243668 or 01642 315390
  • visit the surgery in person and speak with a receptionist during opening hours. 

Routine appointments

To request a routine (non-urgent) appointment :

  • use our eConsult online form, Monday to Friday from 8am to 6:30pm. 
  • call the surgery on 01642 243668 or 01642 315390
  • visit the surgery in person and speak with a receptionist during opening hours. 
  • use the NHS App or Systmonline to book certain appointments such as cervical screening. 

When you get in touch, we will ask for some details about the reason(s) you would like an appointment, such as the symptoms you are experiencing.

The doctor will decide who is the most appropriate healthcare professional to help you and how soon you need to be seen. Please provide as much information as you can to help us to prioritise your care. 

Your appointment

However you choose to contact us, we may offer you a consultation:

  • face to face 
  • by telephone
  • the doctor may contact you by text message or email

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to consult with
  • if you would prefer your appointment to be by phone, face-to-face, or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
  • if you have multiple issues to discuss - we may be able to offer a longer appointment.

Enhanced Access and Urgent Care Services

We also offer evening and weekend appointments.

These are available during the hours of : 

18.30 - 20:00 Monday - Friday (excluding bank holidays)

09:00 - 17:00 on Saturdays

The appointments are delivered from Park Surgery in Middlesbrough.

Park Surgery, One Life Medical Centre (1st Floor), Linthorpe Road, Middlesbrough, TS1 3QY

When you contact the surgery to request an appointment a member of our reception team may offer you an appointment in the enhanced access period. You may also request an appointment during these times should this be more convenient for you. GP, Nurse Practitioner and Practice Nurse appointments are available.

 

Need urgent medical advice when your GP surgery is closed ?

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

 

If you require emergency medical care and are in a life threatening situation please call 999 (Dial 999)

 

Cancelling or Changing an Appointment

To cancel your appointment : 

  • use the NHS app
  • use our online services - Systmonline
  • leave a message on our phone line - call 01642 243668 or 01642 315390 select option 1 and follow the instructions to leave your details.

If you would like to register to use online services, please read the online services page by clicking here.

If you need to change an appointment please contact us via the administrative section of eConsult or speak to our reception team.

Home Visits

If you are housebound or too unwell to visit the practice, we can offer a home visit. The GP may call you first to understand what you need. The GP will only visit you at home if they think that your medical condition requires it.

If possible, please try to telephone reception or complete an eConsult before 10:30am to request a home visit.

Pharmacy First Scheme

As of 31st January 2024, community pharmacists are able to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP. This is called the Pharmacy First Scheme. 

The seven common conditions are :

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bite
  • Impetigo (a bacterial skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women.

Please be aware that when you request an appointment from the practice, the doctor may refer you through the Pharmacy First Scheme if this is more appropriate. 

SMS Reminder Service

We have a text messaging service that allows you to receive confirmation and reminders about your appointments. We may also use this service to inform you about important practice information and the clinical team may use this to contact you. 

To register for this service please speak to a member of our reception team or use the online form on this page.

Please remember to keep your contact details up-to-date. 

a hand holding a cell phone

Did Not Attend Policy

The practice understands that sometimes individuals' circumstances change making it difficult to attend a booked appointment.

If you know that you are unable to attend an appointment it is extremely important that you contact the surgery to cancel. 

If you do not cancel your appointment this time will be wasted.

Frequent non-attenders risk being removed from the practice list.

Chaperone Policy

We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. A formal chaperone may be a practice nurse or health care assistant.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Punctuality and Late Running Surgeries

We have a self-check in machine in the waiting room. When you arrive, if you are able to, please check yourself in so the clinician knows that you are waiting. If you are unsure about using this machine, please ask a member of the reception team for support.  

We offer a 15 minute appointment system and the most pressing or urgent issues will always be dealt with first. If you have more than one problem and have only booked one appointment, it’s best to come back another day. The doctor may ask you to arrange a follow up appointment if it it not possible to deal with all your problems at one appointment.

Our commitment to you is to always start our surgeries on time. Inevitably, there are some instances where a patient may have a particular need which requires more of the doctor’s time. These situations cannot be rushed and the doctor may end up running late. 

We appreciate your understanding and tolerance when this happens. If you cannot wait then please let our reception know. It may be that you can rebook another appointment, or the doctor may be able to call you back later.

If you arrive late for your appointment we will always try our best to see you however, this may not always be possible. If the clinician is unable to see you as a late arrival you may be asked to make a new appointment.    

GP Training

Our practice is involved in teaching of GP Registrars and 3rd Year Medical Students from Newcastle University.

GP registrars are fully qualified doctors completing additional GP training.

When arranging an appointment you may be asked if you give your consent for a student to be present during your consultation.

The students that spend time in our practice are fully aware of the importance of confidentiality, however if you do not wish to be seen by a student please inform a member of the reception team.

Page last reviewed: 28 November 2025
Page created: 03 November 2022